Fazaa (فزعة) - Privacy Policy

Introduction
Fazaa (“we”, “us”, or “our”) is a community-help platform intended to connect people who need assistance with people willing to offer it. This Privacy Policy explains how we collect, use, share, protect, retain, and delete information through the Fazaa website and mobile application, including any pre-launch registration or newsletter forms. Please read it together with our Terms & Conditions.

Fazaa is designed primarily for people in Syria who need or can provide help. People outside Syria may offer help but may not create requests for help from outside Syria. We do not sell personal information, serve third-party advertising, or charge a commission on assistance arranged through the platform.

Information We Collect
Personal and account information. Depending on what you choose to provide, we may process your name or display name, email address, telephone number, city or region, account credentials (stored using appropriate security controls), profile information, skills, interests, availability, and notification preferences. If identity verification is offered and you choose or are required to use it, we may process verification information or document metadata needed to review your application.

Help requests and communications. We process the categories, descriptions, photos, attachments, status, visibility settings, messages, reviews, reports, and other information you submit. Content you post may contain personal information about you or others; please avoid including unnecessary sensitive details.

Location information. With the relevant device permissions or information you provide, we may use an approximate or precise location to match nearby help requests, display map-based content, send proximity notifications, or initiate the distress-signal feature. Location sharing depends on feature settings, the audience selected, and device permissions. Turning off location permission may limit some functions. We do not promise that a chosen visibility setting prevents others from identifying your location from information you voluntarily disclose.

Distress alerts and trusted contacts. When you actively use this feature, we may process your current location, alert time, and any trusted-contact information you provide in order to deliver the alert. Only add contacts you are authorised to provide; notifications may reveal your location to recipients. This feature is not a substitute for emergency services.

Device and usage information. We may collect app version, operating system, device identifiers or push-notification tokens, diagnostic logs, security events, and technical usage information necessary to maintain and protect the service.

Support and website forms. We process information you send through support requests, contact forms, reports, or optional newsletter or early-access forms, including your communications and the time of submission.

How We Use Your Information
We use information to create and maintain accounts; verify accounts where applicable; publish and manage help requests; match people by location, skills, category and availability; deliver chats and notifications; respect anonymous and women-only audience settings where offered; manage distress alerts; prevent abuse, fraud and security incidents; handle complaints and reviews; respond to support requests; maintain the website and app; and comply with applicable law. We send optional news or updates only in accordance with your selections and applicable consent rules.
Legal Basis for Processing
Where data-protection law requires a lawful basis, processing may rely on: performing a contract with you to provide the service; your consent for optional features such as device location, certain notifications, or marketing; legitimate interests in keeping the platform safe and functional where permitted; and compliance with legal obligations. You may withdraw consent where processing is based on consent, although this will not affect earlier lawful processing. Specific bases and rights depend on applicable law.
Information Sharing and Disclosure
We share relevant account or request information with other users only as required for the features and audience you select, including matching, requests, chat, reviews and help coordination. Anonymous posting can hide public profile details but cannot guarantee full anonymity, particularly if you include identifying text, images, or details in conversations. Women-only visibility is a platform audience control, not a guarantee against screenshots, onward disclosure, or misuse by a recipient.

We may disclose necessary information to trusted infrastructure and service providers supporting hosting, databases, push notifications, maps, security, and support; to trusted contacts when you trigger a distress alert; and to authorities or others where required by applicable law or to address a credible safety threat, subject to legal safeguards. We do not sell personal information to advertisers. Service providers may process data in other countries; where required, appropriate safeguards should be used for international transfers.

Data Security
We use reasonable organisational and technical safeguards to protect personal data, including role-based access controls, secured connections, authentication protections, and monitoring where applicable. No online service can guarantee absolute security. Protect your password, use trusted devices, and report suspected account misuse. Avoid sharing unnecessary identity, health, financial or location details in public requests or chat.
Data Retention and Deletion
We retain information only as long as reasonably needed for account operation, help coordination, security, dispute handling, compliance, and legitimate recordkeeping. Different categories—such as account details, requests, chat messages, device tokens, reports, and security logs—may require different periods. Retention and deletion periods are determined by the purpose for which data is processed and any applicable legal or safety requirements.

You may request deletion of your account and associated personal data by emailing info@fazaasy.com. We will verify requests when necessary and delete or anonymise applicable records, subject to limited information we must or may lawfully retain for security, disputes, or legal compliance. Some content already shared with other users may remain in their copies or records outside our control. Backup copies may remain temporarily until they are overwritten or deleted under the applicable backup lifecycle.

Your Rights and Choices
Depending on applicable law, you may have rights to access, correct, delete, export, or restrict processing of your personal data, object to certain processing, and withdraw consent. You can also manage profile visibility, location permission, notifications, or marketing choices where the corresponding controls are available. Send requests to info@fazaasy.com. You may have a right to complain to an applicable data-protection authority.
Cookies and Tracking Technologies
Our website may use necessary cookies or local storage for sessions, language choices, and security. Any optional analytics or non-essential tracking must be identified and, where required, offered only after appropriate consent. Fazaa does not use third-party advertising tracking as part of its no-ads model. We will provide information about any optional analytics or tracking actually used, and obtain consent when required.
Children's Privacy
Fazaa is intended for people aged 18 or over. We do not knowingly allow children under 18 to register. If we learn that an account was created by someone under the permitted age, we may suspend it and remove related personal information, subject to applicable legal requirements. Contact us if you believe a child's information has been collected.
Changes to This Privacy Policy
We may update this Privacy Policy when the service, our practices, or applicable requirements change. We will publish the revised policy and update the effective date. Where appropriate, we will notify users of significant changes through the website, application, or an available contact method.
Contact Us
Email: info@fazaasy.com
Website: https://fazaasy.com/